Privacy Policy

Last update: 11/02/2025

At Domaine Rurhof, the confidentiality of your personal information is a priority. This policy explains how we collect, use, and protect the personal data of clients staying at our establishment or visiting our website.

1. The information we collect

We may collect and process the following types of information:

Personal information

  • Last name, first name
  • E-mail address and telephone number
  • Postal address
  • Booking and stay information (dates, preferences, services used)
  • Payment data (processed securely)

Automatically collected data

  • IP address
  • Browser information
  • Data relating to your use of our website

Specific data (with consent)

  • Dietary preferences, allergies, or specific needs
  • Information related to loyalty programs


2. How do we use your information?

The collected information is used to:

  • Manage your reservations and stays
  • Providing personalized service and meeting your needs
  • Send you confirmations, reminders and communications related to your stay
  • Improve our services and customer experience
  • Comply with legal and regulatory obligations


3. Sharing your information

We only share your personal data with :

  • Our payment partners to process your transactions
  • Service providers (cleaning, catering) when necessary for your stay
  • Legal authorities, if required by law

Your data will never be sold to third parties.


4. Information security

We implement technical and organizational measures to protect your data against unauthorized access, loss, or accidental destruction.


5. Data retention

Your personal data is retained only for as long as necessary to achieve the stated purposes, in accordance with legal obligations.


6. Your rights

In accordance with applicable regulations, particularly the GDPR, you have the following rights:

  • Access your personal data
  • Correct inaccurate data
  • Request the deletion of your data where possible
  • Object to or restrict data processing
  • Request data portability

To exercise these rights, please contact us at: info@rurhof.be


7. Cookies and similar technologies

We use cookies to enhance navigation on our website. You can manage your cookie preferences through your browser settings.


8. Changes to this policy

This policy may be modified. We will inform you of any significant changes on our website.


9. Contact

For any questions or requests regarding this policy, you can contact us:

  • Domaine Rurhof
  • Address: Am Rurbusch 3, 4750 Büttgenbach
  • E-mail: info@rurhof.be
  • Telephone: +32 (0)80.881.520